Refund Policy.

Salon Services & Hair Care Products

Our intent is for each customer’s satisfaction. Returns and refunds are limited to the following situations:

1. Services received cannot be refunded

We will gladly adjust any service you receive within Three days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, at no additional charge to you.

2. Refunds will only be considered if presented within 7 days of purchase. Products can only be refunded if unused and in its original packaging.

Refunds can only be processed with receipt.

NOTE: NO REFUNDS WILL BE GIVEN FOR HAIR CARE PRODUCTS

Due to nature of hair care product packaging, it is impossible to ensure the integrity of the product after it has been purchased. In order to protect our clients, we DO NOT accept returns of hair care products.

However, if you have any issue with a product whatsoever, please bring it to our attention and we will do everything within reason to rectify the situation and come to a mutually beneficial solution.

3. No refunds are given for gift card orders.

4. Gift card orders are not exchangeable.

5. No shows and cancellations less than 24 hrs of scheduled appt time will incur a fee of 50%

Boutique products

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at embellishsalonboutique@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at embellishsalonboutique@gmail.com.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.