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Embellish Salon & Formal Wear Studio LLC

Cancellation Policy

Please Note:  Once the order has been shipped, it cannot be cancelled.

Please send your cancellation request to our support team as soon as you feel it is necessary to cancel your order. Please include your order number and cancellation reason in the email and reach us at [email protected]


Return Policy

Please Note:

1. All returned items must be in their original condition - unworn, unwashed, unaltered, undamaged and no smell of perfume.

2. All complaints including return/exchange requests must be made within 14 days upon receipt of your package.

3. All returns without prior approval from our Customer Service will not be accepted.

4. Custom duty (VAT) charged by your government will not be refunded.

5. Shipping Fee is NON-REFUNDABLE.


RETURN&EXCHANGES

1. Standard Sizes

You will be refunded 80% of total payment with shipping cost subtracted. You will be responsible for return shipping as well. If you enjoyed our free shipping policy, the shipping cost paid by us would be taken from the total refund amount.

We may reject your return request for the reasons below,

1)You delivered us incorrect measurements initially and did not refer to our online size chart.

2)You ordered multiple dresses to try on and decided to keep only one.


2. Quality Issues

Defective or damaged items: If your items were defective or damaged and confirmed by our custom service team, you would be qualified for a refund.

Color mismatch: Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your end will match actual finished products. The tone of lights, photoshop work of displayed pictures and different settings of computer monitors and screens may cause slight color disobedience.  NOTE:  Dresses are inspected before shipment and are sold at deeply discounted prices.  Any "Quality Issues" regarding minor rips or tears or missing beads/embellishments that would cost less than $50 to repair will not qualify for a refund.


3. Sizing and Fitting Issues

All finished products will go through twice quality control inspection and if you believe the measurements of your dress is off please send us pictures of you in the dress and have a professional measure it.


4. Shipping Issues

If your item was mis-shipped and lost due to incorrect information given to the courier by us, you would be eligible for a full refund(shipping cost included).

If there was an item missing in your order, please contact our customer service to send you the missing item or ask for a refund.

If local courier lost your package during delivering please contact them ASAP and we will assist you in getting a refund.

If your items were damaged during delivery, please reject the package and inform us.


Return Procedures

Step 1: Please send us an email at [email protected] with your Order ID within 14 days upon receipt of your package. Please include an explanation and photographs if possible. The returns without prior approval from our Customer Service are not acceptable.

Step 2: Once our Customer Service approve your request, we will provide you with a return address as well as a Product Return Form. Please go to your local post office and send the item(s) within 7 days upon receiving the return form.

The normal economic Post Office service would be recommended. Please email us tracking number of your returned parcel.

Step 3: We will process the refund as soon as your package is delivered at our facility and inspected. Please be patient since time frame for return shipping might be unpredictable. 

COMPANY INFO

CUSTOMER SERVICE